Contact us
We’re here to help! Our company, Thread & Tide Pte. Ltd., is located at Blk 260B Ang Mo Kio Street 21, #18-153, Singapore 562260.Whether you have questions about VisiSub Free or VisiSub Pro, need technical support, want to submit feedback, or have inquiries about pricing, refunds, or licenses, our team is ready to assist you. Below are the ways you can contact us:
1. Email Support
For all inquiries, including technical support, feedback, suggestions, refund requests, and general questions, please send an email to our dedicated support team at:
font@fontifypro.com
Response Time: We aim to respond to all emails within 24 hours (Monday–Friday). For urgent issues (e.g., software crashes, critical bugs), we prioritize your inquiry and will respond as soon as possible.
When contacting us via email, please include the following information to help us assist you more efficiently:
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Your full name (optional, but helpful for reference).
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Whether you are using VisiSub Free or VisiSub Pro (and your subscription type, if applicable).
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Your operating system (Windows/Linux version) and device specifications (optional, but helpful for technical issues).
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A detailed description of your issue, question, or feedback—include screenshots or log files if applicable (for technical issues).
2. Community Support (Coming Soon)
We are currently developing an official VisiSub community forum, where users can connect with each other, share tips and tricks, ask questions, and post feedback. The forum will be moderated by our team, and we will regularly update it with tutorials, troubleshooting guides, and product announcements. Stay tuned for updates on the forum launch!
3. Business Inquiries
For business inquiries, including bulk licenses, custom integrations, or partnership opportunities, please contact us atfont@fontifypro.com with the subject line “Business Inquiry.” Our business development team will respond to you within 48 hours.
4. Follow Us (Coming Soon)
We will soon be launching official social media accounts (Twitter, LinkedIn, and YouTube) to share product updates, tutorials, and tips. Follow us to stay up-to-date with the latest VisiSub news and features.
At VisiSub, we value your time and are committed to providing the best possible support. We look forward to hearing from you!