Privacy Policy
1. Introduction
Fontcraft respects your privacy and is committed to protecting the personal data you provide when using our website, software products, and services, including Fontcraft Editor, Fontcraft Manager, and Fontcraft Handwriter. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase, download, install, activate, or use our software, contact customer support, or interact with our community. By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect only the information necessary to deliver, support, and improve our products and services:
Personal Data You Provide
- Name, email address, and contact details when you create an account, register software, or contact support.
- Billing and payment information (processed securely by third-party payment providers; we do not store full credit card details).
- License keys, purchase history, and product registration data for Fontcraft Editor, Fontcraft Manager, and Fontcraft Handwriter.
- Information you submit when requesting support, reporting bugs, or providing feedback.
- Optional information for newsletter subscriptions (opt-in only).
Automatically Collected Data
- Technical information: device type, operating system version, software version, language settings, and installation details.
- Usage data: feature usage, crash reports, and performance statistics to improve stability and functionality.
- Website usage data: IP address, browser type, pages visited, and referring URLs, used for analytics and security.
3. How We Use Your Information
We use your information for the following purposes:
- To deliver, activate, and verify licenses for Fontcraft Editor, Fontcraft Manager, and Fontcraft Handwriter.
- To process purchases, manage subscriptions, and send order confirmations.
- To provide customer support and resolve technical issues.
- To improve software performance, fix bugs, and develop new features.
- To send important updates, security alerts, and service-related notifications.
- To prevent fraud, ensure security, and comply with legal obligations.
- To send optional marketing communications (you may opt out at any time).
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies on our website to:
- Remember your preferences and improve your browsing experience.
- Analyze website traffic and usage patterns.
- Support secure login and checkout processes.
You may disable cookies through your browser settings, though some website features may not function properly.
5. Data Sharing and Disclosure
We do not sell, rent, or lease your personal data to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in payment processing, software activation, hosting, analytics, and customer support, all bound by confidentiality obligations.
- When required by law, regulation, legal process, or government request.
- To protect the rights, property, or safety of Fontcraft, our users, or the public.
- In connection with a corporate transaction such as a merger, acquisition, or asset sale, with notice to affected users.
6. Data Security
We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our systems use encryption and secure protocols for transmission and storage. However, no electronic storage or transmission method is entirely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymized.
8. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal data.
- Request deletion or restriction of processing.
- Object to or withdraw consent for certain uses.
- Receive data portability in a structured, usable format.
To exercise these rights, contact us at font@fontifypro.com. We will respond to valid requests within applicable legal timeframes.
9. Children’s Privacy
Our products and services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.
10. Third-Party Links
Our website and software may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be posted on our website with a revised effective date. Your continued use of our website or software after the update constitutes acceptance of the revised policy.